Terms of purchase & delivery
We want all our customers to be 100% satisfied. We will always do our utmost to ensure that our customers have a safe and good experience of shopping with us. Satisfied customers are the best advertising! We, therefore, offer that if you are not satisfied with the goods we have sent you, then you can only send them back to us within 14 days.
We then refund the full purchase price without any fees. You must remember to fill out the right of withdrawal form and write on the account number for the refund of the money. This means that you as a customer do not pay any fees, but only the shipping cost to return the item.
We offer a 2 year warranty on all our LED products, should they fail in the meantime we will replace this. The guarantee only applies if the product instructions have been followed and that products have not been used incorrectly.
Right of return
In order for the right of withdrawal to be enforceable, the product must be delivered to us in the same quantity and condition as you received it and in the original packaging, together with the right of withdrawal form. When using the 100% satisfied guarantee, the Right of Withdrawal Act of 21.12.2000 states that it is the customer’s responsibility to cover return postage.
Defects or defects in the item: Transport damage etc
Complaint: If there are errors or defects in delivery, you must notify us by phone as soon as possible and within 14 days of receipt. 69 14 00 90 (served between 10:00 – 18:00) or e-mail firstname.lastname@example.org
By defect is meant when the product is not as agreed or is worse than what one can generally expect from similar products. If it is established that the item has a defect, you have the right to have the defect repaired, a new product, demand a price reduction, compensation for incurred losses or cancel (reverse) the purchase.
In the event of visible damage to packaging on receipt, the contents should be checked for damage before leaving the post office / delivery point.
Complaints do not cover problems that arise due to normal wear and tear, or errors committed by the customer during intervention in the product / product.
Parcels that are to be sent in return to lafayetteshop.no must be sent as a regular parcel post, ie letter parcel, Smartpost, Norway parcel or equivalent.
Parcels sent to lafayetteshop.no in Postoppkrav, “recipient pays shipping” or similar, will not under any circumstances be picked up by us, and will consequently be returned at the sender’s expense.
Information in the online store
We do our utmost to provide our customers with as accurate and complete information about our products as possible. However, we reserve the right that typing / printing errors may occur, and that we can therefore not deliver in accordance with information provided in our online store, our marketing or in any other way. We can not guarantee that the colors displayed on the website, accurately reproduce the colors have in reality, although we always do our utmost to present images with the best quality possible.
How the color is reproduced depends on the settings of your computer.
Furthermore, we reserve the right to cancel your order or part of it, if the product is sold out. In the event of a sold-out situation, you will be notified of this, possibly together with information about what we can offer instead. You will have the opportunity to accept our new offer with the changes we specify in relation to your order, or cancel the order. We will at all times pass on information about products provided by our suppliers. If a product does not comply with the specifications given by lafayetteshop.no or other sources, it does not in itself give the right to any claim above lafayetteshop.no from the buyer. lafayetteshop.no takes no responsibility for consequential errors that may occur due to errors in the given and / or the actual specifications regarding a product. lafayetteshop.no also reserves the right to make errors in the product information.
An order is valid when the order confirmation is received by the buyer. Order confirmation is given per. e-mail. When placing an order, it is implicitly given that the buyer agrees to follow lafayetteshop.no’s purchase conditions. An order / order is valid until the item is canceled or lafayetteshop.no cancels the order in writing / by e-mail.
All prices and amounts are stated in Norwegian kroner including VAT, but excluding shipping etc. Prices will change if there are changes in suppliers’ prices, changes in exchange rates, customs rates or taxes. Prices are subject to change without notice to the buyer. It is the buyer’s responsibility to stay up to date on current prices. No price offer from us is valid for a period of more than 15 days, unless otherwise agreed in writing.
We mainly keep the same prices in our store as on www.lafayetteshop.no, but offers and variations may occur. If you choose to buy the product in our store, you relate to the price stated there.We reserve the right to make printing errors and price changes. It is always the confirmed price at the time of order that applies. lafayetteshop.no undertakes to deliver the item at the agreed price. However, printing errors are reserved in advertising material.
Payment terms are card payment or Klarna Invoice / Klarna Account unless otherwise agreed in writing. When you shop with a card with us, the payment is processed by DIBS AS, which is a provider of secure electronic payment solutions for Visa and MasterCard. With DIBS, you have the same guarantees and the same security as in the physical world. The payment pages are secured with SSL and all card details are encrypted. Lafayette Design AS is responsible for credit card transactions made through this website.
Klarna Invoice: When choosing an invoice, a credit assessment is automatically made of you as a customer. An invoice with 14 days will be sent to your registered E-mail address. You are responsible for entering the correct e-mail address. In the event of non-payment, the claim will, after prior notice, be sent for collection. (This applies to customers over 18 years).
Delivery and delay
lafayetteshop.no only delivers to mainland Norway.
All orders are normally sent with the shipping method chosen by the customer when ordering, if the nature of the package allows this. lafayetteshop.no is free to choose another charterer or shipping method if needed, as long as this does not incur additional customer costs.
Our goal is to deliver stock items within 3 days of the order being placed. This must not be construed as a delivery guarantee, and deviations from this may occur. In addition, there is a chartering period (normally 1-4 days within Norway). If any of the ordered items are NOT in stock, the delivery time will be longer. Actual delivery time depends on our suppliers’ ability to deliver. lafayetteshop.no will state the expected delivery time on request, calculated on the basis of information from our suppliers, experiences from previous deliveries, etc. The stated delivery times are not binding in any way. lafayetteshop.no reserves the right to part-deliver orders. If the order is partially delivered, the remaining items on the order will be sent to the customer free of charge.
We have the risk for the products until they are taken over by you, ie when you have received the products in your possession.
If the delivery of the products is delayed, we will provide you with information as soon as we have knowledge of it, together with information about and possibly when delivery can take place, or if the product (s) are sold out.
Limitation of liability
Lafayette is not liable to any party for any direct, indirect, incidental, special, punitive or consequential damages or loss of any kind in connection with this site, or the use of this site, or to which it has a link, to which it refers , or access to, any material, information, products or services, including without limitation, for lost profits, downtime, loss of expected savings or loss of programs or other data, even if Lafayette is informed of the possibility of such damage or loss. This exception and this limitation of liability applies to all lawsuits, whether based on contract, warranty, agreement or other legal theories.
Lafayetteshop does not warrant that the content of this site is accurate or copyrighted. Lafayette does not warrant that products sold on the Site are authentic or not protected by copyright, patents, etc. Lafayette assumes no responsibility for the materials, information, views and products provided to, posted on, sold through, or otherwise made available through the website. Use of such material, information, views and products sold through the Website is at your own risk. Lafayette disclaims, without limitation, any liability for damages or financial loss, both direct and indirect, as a result of using this site, or the content on it. Lafayette disclaims, without limitation, any liability for damages or financial loss, both direct and indirect,
Lafayette does not warrant that the Website is error free or available at all times. Lafayette disclaims, without limitation, any liability for damages or financial loss, both direct and indirect, as a result of errors on the Website or the Website’s inaccessibility.
The parties shall endeavor to resolve any disputes amicably. If this does not succeed, you can bring the case to the Consumer Council near where you live. All disputes shall be resolved in accordance with Norwegian law. If the case is brought before the courts, it must be decided in your (buyer’s) venue, ie normally near where you live.
Lafayette has a sales lien on the goods sold as security for its claim on the purchase price with the addition of interest and costs until the entire purchase price has been paid, cf. the Pledge Act §3-14 et seq.
Mail collection: You can choose to pay when you pick up the package at your local post office. It will be cheaper for you, and easier for us, if you pay by card. We therefore recommend that you use a bank card with VISA or a credit card.
All shipments are sent by post to your nearest post office, delivery point. Normal delivery time is approx. one week after we have received confirmation of your order. For special promotions, a slightly longer delivery time must be considered.
Damage to postal package
Check received postal package for external damage to packaging upon delivery. If you see damage, the post office must be informed immediately and the package is opened immediately for inspection of the goods. If damage to the goods is discovered at a later opening of the package and this is due to damage during transport, the post office must be contacted and the item with original packaging must be brought for inspection at the post office. Then the claim form that you receive from Norway Post must be filled out. We want you to take a picture of the item and send it to us by email email@example.com with information about the order number attached. We will then arrange with Norway Post and send you a new item at no cost to you. This requires that you do this within 3 days of picking up the package.
Thank you for choosing Lafayette Shop.